Please Note: You must call in for the 2nd QA for every installation
Post-Installation Steps:
• Once the install is complete, call the office for the 2nd QA.
• Ensure you have sent all signals, including:
• All keypad signals
• 2-way voice verification
Installation Checklist:
• Did you enter all of your zones into Orion?
• Did you complete the install?
• If incomplete, request a Service Ticket.
• Did you leave yard signs and stickers?
• Was there any added or removed equipment?
• If so, is the representative aware of the changes? What are the changes?
Existing Equipment:
• If any existing equipment was used:
• Did you replace the batteries on existing sensors?
• If so, what kind and how many were used?
• Was the equipment sourced from your warehouse or provided by the representative?
IMEID and Equipment Verification:
• Provide the 15-digit IMEID radio number.
• Verify the equipment in your app and confirm it is correct.
• This will be depleted from your inventory.
Final Steps:
• Once Sales Support has reviewed the account with you, please hand the phone to the customer for the 2nd QA Closing Call.
