Skyline Security Corp. 888-775-9732

Skyline Tech Line 562-270-9453

Brinks Dealer 800-615-3844

National Recruitment Manager

Jerry Laureano - g.laureano@skylinesecurity.com

Regional Managers

Cesar Padilla: 626-539-6496

Bubba Tracy: 435-817-3696

Email us at | fieldleadership@skylinesecurity.com

562-270-9453

For 2nd QA Press 1

Register Radio Press 2

Sales Rep Line Press 3

Other Options Press 4

Other Options:

Tech Support Press 1

Dispatch Press 2

Inventory Press 3

Purchasing Press 4

Payroll Press 5

In-House Press 6

Licensing Press 6

All Other Inquiries Press 7

Please Note: You must call in for the 2nd QA for every installation

Post-Installation Steps:

• Once the install is complete, call the office for the 2nd QA.

• Ensure you have sent all signals, including:

  • All keypad signals

  • 2-way voice verification

Installation Checklist:

• Did you enter all of your zones into Orion?

• Did you complete the install?

  • If incomplete, request a Service Ticket.

• Did you leave yard signs and stickers?

• Was there any added or removed equipment?

  • If so, is the representative aware of the changes? What are the changes?

Existing Equipment:

• If any existing equipment was used:

  • Did you replace the batteries on existing sensors?

    • If so, what kind and how many were used?

• Was the equipment sourced from your warehouse or provided by the representative?

IMEID and Equipment Verification:

• Provide the 15-digit IMEID radio number.

• Verify the equipment in your app and confirm it is correct.

  • This will be depleted from your inventory.

Final Steps:

• Once Sales Support has reviewed the account with you, please hand the phone to the customer for the 2nd QA Closing Call.

Instructions: After 10pm (PT), please answer the following questions and send the responses via email

Installation Status:

• Is the install complete?

  • If not: What is pending, and was anything mounted?

Installation Details:

• Did you leave the yard sign and stickers?

• Were there any changes to the equipment?

• If existing equipment: Were the batteries replaced?

Equipment Verification:

• Confirm if the equipment listed is Subdealer or Sales.

• Did you verify that the Equipment List is correct?

• Were all signals verified?

Additional Information:

• Provide the 15-digit Serial Number (IMEID).

• When can the office call the customer?

Submission: Please submit your responses to: csrmgr@skylinesecurity.com

Important:

• Deadline: Must be submitted by 9am (PST) to count.

• It is vital that we receive this information as accounts cannot be placed online before, which will cause Funding and Payroll delays.