Question 1

Contact Information

Accepted Answer

Skyline Security     888-775-9732
Skyline Tech Line   562-270-9453
Brinks Dealer           800-615-3844

National Recruitment Manager
Jerry Laureano - g.laureano@skylinesecurity.com(mailto:g.laureano@skylinesecurity.com)

Regional Managers
South West - Cesar Padilla: 626-539-6496
North West and Central  - Bubba Tracy: 435-817-3696
Central and East Coast   - Hiberman Ricaldi: 385-215-0796

Email us at | fieldleadership@skylinesecurity.com(fieldleadership@skylinesecurity.com)

Question 2

Tech Line Phone Tree

Accepted Answer

562-270-9453(tel:562-270-9453)

For 2nd QA Press 1
Register Radio Press 2
Sales Rep Line Press 3
Other Options Press 4
Other Options:
Tech Support Press 1 
Dispatch Press 2 
Inventory Press 3 
Purchasing Press 4
Payroll Press 5
In-House Press 6
Licensing Press 6
All Other Inquiries Press 7

Question 3

2nd QA Procedure

Accepted Answer

Please Note: You must call in for the 2nd QA for every installation

Post-Installation Steps:
 • Once the install is complete, call the office for the 2nd QA.
 • Ensure you have sent all signals, including:
    • All keypad signals
    • 2-way voice verification

Installation Checklist:
 • Did you enter all of your zones into Orion?
 • Did you complete the install?
    • If incomplete, request a Service Ticket.
 • Did you leave yard signs and stickers?
 • Was there any added or removed equipment?
    • If so, is the representative aware of the changes? What are the changes?

Existing Equipment:
 • If any existing equipment was used:
    • Did you replace the batteries on existing sensors?
       • If so, what kind and how many were used?
 • Was the equipment sourced from your warehouse or provided by the representative?

IMEID and Equipment Verification:
 • Provide the 15-digit IMEID radio number.
 • Verify the equipment in your app and confirm it is correct.
    • This will be depleted from your inventory.

Final Steps:
 • Once Sales Support has reviewed the account with you, please hand the phone to the customer for the 2nd QA Closing Call.

Question 4

2nd QA After Hours

Accepted Answer

Instructions: After 10pm (PT), please answer the following questions and send the responses via email or leave a voice message:

Installation Status:
 • Is the install complete?
    • If not: What is pending, and was anything mounted?

Installation Details:
 • Did you leave the yard sign and stickers?
 • Were there any changes to the equipment?
 • If existing equipment: Were the batteries replaced?

Equipment Verification:
 • Confirm if the equipment listed is Subdealer or Sales.
 • Did you verify that the Equipment List is correct?
 • Were all signals verified?

Additional Information:
 • Provide the 15-digit Serial Number (IMEID).
 • When can the office call the customer?

Submission: Please submit your responses to: csrmgr@skylinesecurity.com()

Important:
 • Deadline: Must be submitted by 9am (PST) to count.
 • It is vital that we receive this information as accounts cannot be placed online before, which will cause Funding and Payroll delays.

Welcome SkyTechs

Welcome SkyTechs

Welcome SkyTechs

Skyline Security

Welcome SkyTechs