Skyline Security 888-775-9732 Skyline Tech Line 562-270-9453 Brinks Dealer 800-615-3844 National Recruitment Manager Jerry Laureano - g.laureano@skylinesecurity.com Regional Managers South West - Cesar Padilla: 626-539-6496 North West and Central - Bubba Tracy: 435-817-3696 Central and East Coast - Hiberman Ricaldi: 385-215-0796 Email us at | fieldleadership@skylinesecurity.com

562-270-9453 For 2nd QA Press 1 Register Radio Press 2 Sales Rep Line Press 3 Other Options Press 4 Other Options: Tech Support Press 1 Dispatch Press 2 Inventory Press 3 Purchasing Press 4 Payroll Press 5 In-House Press 6 Licensing Press 6 All Other Inquiries Press 7

Please Note: You must call in for the 2nd QA for every installation Post-Installation Steps: Once the install is complete, call the office for the 2nd QA. Ensure you have sent all signals, including: All keypad signals 2-way voice verification Installation Checklist: Did you enter all of your zones into Orion? Did you complete the install? If incomplete, request a Service Ticket. Did you leave yard signs and stickers? Was there any added or removed equipment? If so, is the representative aware of the changes? What are the changes? Existing Equipment: If any existing equipment was used: Did you replace the batteries on existing sensors? If so, what kind and how many were used? Was the equipment sourced from your warehouse or provided by the representative? IMEID and Equipment Verification: Provide the 15-digit IMEID radio number. Verify the equipment in your app and confirm it is correct. This will be depleted from your inventory. Final Steps: Once Sales Support has reviewed the account with you, please hand the phone to the customer for the 2nd QA Closing Call.

Instructions: After 10pm (PT), please answer the following questions and send the responses via email or leave a voice message: Installation Status: Is the install complete? If not: What is pending, and was anything mounted? Installation Details: Did you leave the yard sign and stickers? Were there any changes to the equipment? If existing equipment: Were the batteries replaced? Equipment Verification: Confirm if the equipment listed is Subdealer or Sales. Did you verify that the Equipment List is correct? Were all signals verified? Additional Information: Provide the 15-digit Serial Number (IMEID). When can the office call the customer? Submission: Please submit your responses to: csrmgr@skylinesecurity.com Important: Deadline: Must be submitted by 9am (PST) to count. It is vital that we receive this information as accounts cannot be placed online before, which will cause Funding and Payroll delays.